Andes service terms

1. Parties and scope

These terms apply to a business-to-business order accepted by PINTO URZUA - ANDES.NO, organisation number 936 883 672, trading as Andes, and the customer named in the order form. Consumer purchases are not accepted.

Andes will provide the services and deliverables stated in the order, as scoped by the applicable product schedule below. Changes require written agreement.

2. Service boundary

Andes services provide reference and operational support. They can organise recorded facts, evidence references, open questions, owners, dates and citation-backed candidate obligation paths. They are not legal advice, a compliance determination, certification or conformity assessment, and they do not replace counsel, a DPO, an auditor or a competent authority.

The customer remains responsible for the accuracy of supplied facts, authorised decision-makers, legal interpretation, compliance decisions and implementation of actions.

3. Customer duties

The customer will provide timely access to named reviewers, confirm the permitted system boundary, use pseudonyms where practical, and avoid sending prohibited or unnecessary data. The customer will review deliverables and identify factual corrections promptly.

Andes may pause work if required information, approvals or safe processing conditions are unavailable. Dates move only by written agreement.

4. Fees, VAT and payment

Fees, currency and payment stages are stated in the order. Fees exclude VAT where VAT is legally chargeable. Invoices are payable within 14 calendar days unless the order states otherwise.

Andes may suspend work on an overdue undisputed invoice after written notice and a reasonable opportunity to cure. Statutory late-payment rights are preserved but are not expanded by these terms.

5. Cancellation and termination

Before kickoff, either party may cancel. Andes will credit advance charges for work not started, less only customer-approved non-recoverable third-party costs.

After kickoff, the initial instalment covers setup and reserved capacity and is non-refundable except for Andes' uncured material breach. Either party may terminate for material breach that is not cured within a reasonable period after written notice. On termination, the customer pays for accepted work performed and Andes supplies completed deliverables in their current state where lawful and practical.

If Andes terminates without customer breach, Andes issues a proportional credit for undelivered work.

6. Confidentiality

Each party will protect the other party's confidential information, use it only for the order and disclose it only to people and providers who need it and are bound by appropriate duties. This does not cover information that is public without breach, already lawfully known, independently developed or lawfully received from another source. Legally compelled disclosure is permitted to the extent required, with notice where lawful.

7. Data protection

Each party acts as an independent controller for its business contact, contracting and billing data. If Andes processes personal data on the customer's behalf, the parties must complete the data processing agreement and processing schedule before that processing starts.

The customer must not provide special-category data, credentials or production datasets unless a separately reviewed written schedule expressly permits them.

8. Security

Andes will apply the controls stated in the order-specific security statement. No security control eliminates all risk. Unless expressly stated in an approved order, the service has no uptime SLA, emergency-response commitment, customer-specific penetration-test right or security certification. See the trust register for the current public summary.

9. Intellectual property and records

Each party retains its pre-existing intellectual property. Andes retains its software, methods, templates and reference material. Once paid, the customer may use its delivered records and exports internally for its business purposes.

Customer confidential information and customer-specific working records are not made public or used as public marketing proof without separate written permission.

10. Warranties and liability

Andes will perform the service with reasonable professional care. Except where law does not permit exclusion, no result, compliance status, uninterrupted operation or legal conclusion is warranted.

Subject to Norwegian legal review and mandatory law, each party's aggregate liability arising from an order is capped at the fees paid or payable under that order. The cap does not apply where exclusion or limitation is prohibited by law, including intentional misconduct. Indirect loss, lost profit and loss of opportunity are excluded to the extent permitted by law.

11. Support

Support is provided through explore@andes.no on Norwegian business days during Oslo business hours. Andes targets acknowledgement within one business day and a substantive response within two business days. These are response targets, not guaranteed resolution times. See Support.

12. General

Neither party may assign the order without the other's written consent, except as part of a lawful transfer of substantially all relevant business assets. Neither party is liable for delay caused by events outside reasonable control, but the affected party must notify the other and mitigate the impact.

Changes and waivers must be in writing. If a provision is unenforceable, the remainder continues. Notices go to the contacts in the order.

The agreement is governed by Norwegian law. Subject to mandatory rules, disputes are submitted to Oslo District Court after the parties first attempt good-faith resolution.

Product schedules

Schedule A: Check by Andes

An inventory of the customer's recorded AI systems and a first-pass record of cited candidate categorisation and candidate obligation paths. The result requires named human and, where relevant, legal review. It is not a classification against EU regulation, legal advice, certification, conformity assessment or a compliance determination. The approved pilot-specific terms (2026-07-22-v1) govern where an order references them.

Schedule B: Kernal by Andes

A managed context layer and related services, scoped in the order. Andes retains its software and pre-existing materials. Any third-party or separately licensed components are governed by their applicable license terms. Deployment region and data-residency commitments are stated per order.

Schedule C: Magellan by Andes

Managed investor-relations intelligence for listed issuers: monitored disclosure coverage, cited first-draft IR materials and analyst-Q&A preparation. Deliverables are drafts and reference material for the customer's own review and publication decisions; Andes does not provide investment advice, assurance or disclosure decisions.